Helpdesk

You can take support in 2 ways, you can schedule an online meeting or fill a support ticket form.

https://sites.google.com/ceoitbox.in/helpdesk/home

https://docs.google.com/forms/d/e/1FAIpQLSekp6-cP_f0NV27BzzWnEnaIY7KKNOg2Q4cjj4ATA5FGG1FJg/viewform?bc=transparent&f=Arial%252C%2BVerdana%252C%2Bsans-serif&hl=en&htc=%2523999999&id=1hN2eKYv8e5ijg2PZT8knxLJR_o2mBrNFk3vQDGP-RQU&lc=%25238a8c50&pli=1&tc=%2523666666&ttl=0


Support is valid for only 6 months from the 1rst Day of your Tech Mastery workshop or if you have a valid Tech Alumni subscription. Please note that for all other full day workshops Tech Support is valid for 30 days.

If you have attended the workshop more than 6 months ago you can renew you support subscription or choose to pay per incident.

Charges for Annual Renewal : Rs. 18000 +GST for 12 months
https://imjo.in/nb9Hst


Charges for Individual Support Call (online) : Rs. 1000 +GST (per incident)
https://sites.google.com/site/sjceoitbox/helpdesk/ts-renewal/button_click-here-for-individual-support-call.png

After making payment please use the button below to log a ticket:
itbx.in/help

IMPORTANT: BEFORE YOU LOG A SUPPORT TICKET
  1. Our support timings are Mon-Sat 9:30 - 5:30pm (excluding public holidays). Please do not expect the team to respond on support calls post these timings.

  2. Please review the videos & try again before you report an issue. You may have missed a small step.

  3. Please ensure to login with only one Gmail Id, the one you provided to us for the Tech Mastery registration. Multiple ID Login will confuse the programs and create errors.

  4. Please restore the sheet to last working version.

  5. Please also ensure that your team is not entering incorrect data such as incomplete email id’s etc.

  6. We can only provide support to persons who attended the training. We cannot provide support on sheets that you have customized. 

  7. We will NOT make any changes to scripts or develop any new sheets or customize the existing sheets under Tech Support.

  8. Support Calls are on first-cum-first served basis. We shall revert within  24 hours on working days only.